Unfortunately, Optima Legal Services Limited does not currently accept new clients through ReviewSolicitors. To help you get expert legal advice as quickly as possible, one of our employees may recommend another highly rated law firm to accept new clients and forward your request to them. They will then contact you to confirm your appointment. We will also send you an email with the details of the new company. One of the worst experiences of my life. Optima legal was recommended by the lender. It was a nightmare for me to get information from them. Each time, I have to push them to move the case. Due to their incompetence, they were unable to complete the mortgage on time. The staff is very inexperienced and does not bother to read the “PLEASE AVOID FOR PEACE OF MIND” NOTES. Read the full review I`m currently remortgaging with NatWest and using Optima legally through them, the mines were also a bit more complex than the equity transfer, which I paid extra for Optima. All they are waiting for is a withdrawal statement that the company sent out 10 days ago, and I received one in the mail. But my portal has not been updated.
I rang the other day, which was a joy in itself, because I couldn`t go any further. I haven`t received a response on the portal for 10 days. Did your remortgagy ever take place? Non-personalized legal advice for mass production. They do not have a permanent clerk, the specialists “work” on a rotating basis on the file, which does not create a sense of personal responsibility. Also, don`t expect a call from them. Read the full review An abomination of a legal entity. Unnecessary service. Staff are untrained, understaffed, rude, unwilling to help. Lenders should be ashamed of themselves for using this company My experience with Optima Legal has been fantastic. Everything is finished during the forecasts. Keeps abreast of all areas. Everything that was done on my side seemed effortless, but I know that a lot was invested by the team that made this happen for me.
No response to inquiries. Act slowly. We lost around £500 due to delays that could have been avoided if the documents had been processed on time. At one point, there were more than 10 days without activity on our account. When we were asked, we did not get an answer. Very poor customer service. Would avoid reuse. Would have preferred to hire their own lawyers, but had to use this company due to the choice of bank.
We will also write to Halifax to complain. (It`s the same feedback to. Read the full review Absolutely appalling service named by Halifax BS Optima Legal. Refusing to accept an ID3 land registration form (identity verification) that is required to waive a fee on my daughter`s property for a loan we have provided and for which they wish to repay us and must waive that fee to allow for a Halifax BS mortgage. The Land Registry has confirmed in writing that Form ID3 must be used because we are not legally represented, act as individuals and because according to government regulations. Read the full review Thanks to my debt restructuring at LLoyds Bank, I was automatically assigned Optima. Little did I know that they would let things drag on forever and that there would be almost no communication. Your online portal is not efficient because it relies heavily on standard messages and replies can be expected within 2-3 weeks (even a standard message) or not at all. The mortgage took more than 3 months and Optima was still unable to provide an estimate of the closing date. I understand that unexpected complications may arise, but at least there should be transparent and clear communication. Due to the delays, I had to cancel the entire process and resort to my current mortgage provider and pay a higher interest rate at the last minute.
It was an incredibly stressful experience that could be easily avoided with clear communication. The “free service” is now much more expensive. I wish I had chosen my own lawyer from the beginning. The whole experience from start to finish seemed less and went very well, lots of updates. Excellent service. Busy with a lot of work for a day and you have to take work for other colleagues when they are away, which can add to your own workload.