In November 2016, I was hit and run over by a car walking my dogs, a hit-and-run, and it was very difficult to try to defend myself due to injuries. Nevertheless, the laundry was destroyed again and again. I tried to get it fixed because I couldn`t afford the crushing loss of clothes and belongings. I believe they sent a non-LG technician once or a few times, but like before, no one could fix the machine. Most of the time, I called, I was denied a service call. I was told they wouldn`t wait for my machine to be installed outside. I asked them to prove it was in my literature, but the company wouldn`t give me proof, they said, “It`s just our policy.” When my warranty was about to expire, I called the LG department, who kept sending me requests to extend my warranty. I asked them if they would extend my warranty if my machine was outside – they said, of course. 1) Service Request Request Number: CNN200504557989Date of request: May. 04 at 08:30Reference RNN200428011179 and ask you to speak to the Executive Services Department. Definitions. For purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and all of its officers, directors, employees, agents, beneficiaries, successors, successors, assigns and suppliers; References to “dispute” or “demand” include any dispute, claim or controversy of any kind (whether based in contract, tort, statute, regulation, fraud, misrepresentation or any other theory of law or equity) arising out of or in connection with the sale, condition or performance of the Product or this Limited Warranty. Definiciones.
For purposes of this section, references to “LG” mean: LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and all of their officers, directors, employees, agents, assigns, successors, assigns and suppliers; References to “dispute” or “demand” include any dispute, claim or controversy of any kind, whether based in contract, tort, statute, regulation, regulation, fraud, misrepresentation or theory, legal or equity, arising out of or in connection with any form of sale, condition or performance of the Product or this Limited Warranty. I inquire about the reason for a possible lawsuit against LG regarding this second defective washing machine. While I was trying to get service for the second machine, LG canceled appointments and told me that my warranty was void for a reason not listed in any of their manuals or in any of my proof of purchase. They also blatantly lied about the facts and documented that I had done things I didn`t do to avoid being responsible for another broken machine. These things are described here. IN NO EVENT SHALL LG, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, PRINCIPALS OR LICENSORS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF INFORMATION OR DATA, LOSS OF REVENUE, LOSS OF BUSINESS OR ANY OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ACCURACY OR COMPLETENESS OF ANY PRODUCT DESCRIPTION. WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER THEORY, EVEN IF LG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY IS HELD TO BE INCONSISTENT WITH ITS ESSENTIAL PURPOSE. LG`S TOTAL LIABILITY IS LIMITED, AT LG`S OPTION, TO THE REPLACEMENT, REPAIR OR REFUND OF THE PURCHASE PRICE PAID FOR THE PRODUCT IN QUESTION. Please note that some jurisdictions do not allow the exclusion or limitation of implied warranties, conditions or conditions, or the limitation of incidental or consequential damages, so the above limitations and exclusions may be limited in their application to you. For more information about your legal rights, please contact your local authority, Trade Standards Department, Citizens` Advice Office or equivalent.
Well, I see you don`t care about peopleI`m going to go legally is the only time you listenI need repairs on a device is not even 6 months old and you are offensiveNow I don`t feel bad because I see that your product is not what you say and everyone has the same problem, so I`m going to go legally and ask you for my money and aggravation because I don`t have a fridge for 4 days and you don`t care” Case number CNN180428930161 But no one called me at LG to do the paperwork for my replacement and/or refund of the washing machine that was still not working properly. After many calls, I spoke to someone from this supervision service who told me that I was misinformed and would not receive a refund yet. They told me that in order for me to get my refund or replacement, the LG technician had to come out again and definitively diagnose that he couldn`t fix the machine and that it was still damaging the clothes. To that end, I made another appointment with Roman on April 30. I picked up the damaged clothes to show him. I bought a warranty on our dryer on 29.09.17. At that time, I made an appointment to have our dryer repaired. My wife got a call from the service center that the company couldn`t get out, but another company would come and she got the phone number. She called the company and the owner told her they weren`t fixing the gas dryers.
My wife told him that our dryer is electric. The company made an appointment to repair the dryer. My wife read the warranty and saw that she said gas dryer. She called LG and spoke to a representative and asked to change the warranty from gas to electricity so that we no longer have this problem. He was told quite rudely that he could not be changed. She asked to speak to a manager. The person asked why. She told him it was because she wanted to correct the information. He hung them up! She then called someone from another department and asked to speak to an on-duty manager and was put on hold. No one has ever had a phone. I then went into a live chat and the person was able to help change the information. I explained to him the rude treatment we received and told him I would report it to the company.
He typed “fine” and interrupted the conversation. Since we had the initial problem that we had an electric dryer and had purchased a one-year warranty, I would like to send me a correct copy of the warranty by mail or email stating that we have an electric dryer. Bill Mahoney Help us make statutory salaries more transparent. Get exclusive access to anonymized legal salary data. The legal department of LG Electronics USA Inc. (LGEUS) has a vacant position of legal assistant and billing coordinator to support the department at the company`s headquarters in Englewood Cliffs, NJ. Let me explain our experience with LG over the past 4-5 weeks regarding our guaranteed refrigerator that stopped working about 5 weeks ago. Our LG refrigerator was just over 3 years old and is part of a collection of appliances we bought for our new home. Since it stopped working, we`ve had nothing but an LG race. We had first arranged a service appointment where the service company explained that LG had forced service into their system, even though they had few staff and parts were not readily available, so the service company cancelled the service. A week later, we made another appointment with the same service provider, only to find out the day before LG, which had decided to cancel the service. After contacting LG several times, they gave me a few service companies to me.
One of these businesses was closed because of Covid, and the other was 2-3 hours north of us, making an appointment 2-3 weeks in advance just to look in the fridge, and then they said LG usually takes another 30 days to approve the repair and ship the parts.