This sample service level agreement can help you start creating your own document: a service level agreement should be as detailed as possible. This informs a customer of what you offer and what you don`t offer. The clearer it is, the more protection you get from the written contract. A written agreement protects your legal rights as a business owner, employee, independent contractor or client. A service level agreement template includes standard legal clauses that help protect your business. These include: This agreement describes the parameters of all covered IT services as mutually understood by key stakeholders. This Agreement does not replace current processes and procedures, except as expressly provided herein. A service level agreement defines the services you provide and the restrictions on those services. It helps you set standards and build consistent relationships with different customers. The following detailed service parameters are the responsibility of Service Provider as part of its ongoing support of this Agreement. Assumptions regarding the services and/or components included include: Service level agreements provide important promises and protections such as: The coverage parameters specific to the services covered by this Agreement are as follows: In support of the services described in this Agreement, the Service Provider will respond to incidents and/or requests related to the Customer`s Service within the following timeframes: The relationship manager (“Document Owner”) is responsible for facilitating the periodic review of this document. The content of this document may be amended if necessary, provided that key stakeholders are mutually agreed and communicated to all interested parties.
The document owner will incorporate all subsequent revisions and obtain mutual agreements/approvals as required. An SLA is used to describe the services you offer. It should clearly list important details such as: A binding contract contains the most important details and clear conditions. It is also signed by all parties bound by the agreement. A service level agreement template makes it easy to know that you have the requirements for a binding contract. A service level agreement is a legal document that describes the obligations of a service provider and its client to each other. It will generally describe important details about the service and a minimum quality of service agreed upon by the parties. This Agreement shall remain in force until replaced by a revised Agreement mutually approved by the Parties. When drafting a service level agreement (SLA), you want to make sure that you include important provisions to protect your legal rights. An example of a service level agreement makes it easy to add wording such as the following: The SLA should include a place where the parties must sign.
This should include the printed and signed names of the client and service providers. Effective support for in-scope services is the result of maintaining consistent service levels. The following sections provide relevant details about service availability, monitoring of included services, and related components. All service providers must use a service level agreement with their customers. IT vendors often use these contracts like other types of service providers because of the significant legal protections they offer. These legal provisions are extremely important. These are contractual provisions that protect your business and help a court interpret the agreement. This also avoids disputes as to whether agreements have been concluded outside the written contract. This Agreement constitutes a service level agreement (“SLA” or “Agreement”) between the Company`s name and Customer for the provision of IT services necessary to support and maintain the Product or Service. Yes, a service level agreement is legally binding. If properly designed and executed, it is a legal contract between the Service Provider and the Client.
The purpose of this agreement is to ensure that the right elements and obligations are in place to provide consistent IT service support and delivery by the service provider(s) to the customer(s). You must include the date you sign the SLA and where you sign it. Both details could be important in an infringement action. If one of the parties is a commercial entity, it must indicate which person is signing and what official title it bears. The absence of an official title could mean that the court interprets the signature as an acknowledgement of personal responsibility. To avoid this problem, add an official title after a signature. The following services are covered by this Agreement: This Agreement is effective on the effective date described herein and is effective until further notice. This agreement should be reviewed at least once per financial year; However, instead of a review for a certain period of time, the current agreement remains in force.